Privacy Policies ("Vive Hotels", "we", "our", "us") is an online service that provides users ("you") information about hotels, resorts, pensions, vacations, packages travel, travel guides, flights, restaurants, vacation rentals, etc. Our website, the properties for mobile sites and related applications (collectively, our "Website") are part of and are managed by Tourist Connections Fuerteventura S.L.

By accessing our Website and using our services, you acknowledge that you have read and understood this Privacy Policy, as well as the information collection and treatment practices described therein.

This Privacy Policy was last updated on May 25, 2018. We may make changes to this Privacy Policy on a regular basis; therefore, we recommend that you check it regularly to stay informed of any updates.

1. Collection of your personal data

Personal data means any information about an individual from which that person can be identified, electronic addresses, date of birth, password and payment information. This does not include the resulting data when the identity has been removed (anonymous data).

In the course of our work, we collect and process personal data in different ways. We may collect personal data that you give us directly, but we also collect data by registering how you interact with our services, for example, by using cookies on this website. We can also receive information from third parties.

The personal information we collect about you may include, but is not limited to: your name, email address, postal address, telephone number, billing information, survey responses, reservation data and other information you may provide about you same on our site, your IP address and browser software.

2. How we use your personal information

We use the personal information we collect about you only for specific purposes. This includes, but is not limited to, offering our services to you, managing your registration and account, including your access to and use of our website.

3. With whom we share your personal information

Vive Hotels may share your information with other parties, including other group companies and the types of third parties listed below. For example, if we sell or sell our company or any part of it, and your personal data is related to that part sold or alienated from our company, or if we merge it with another company, we will share your personal data with the new owner of the company or our fusion partner, respectively.

Separately, if we are legally required to do so, we will share personal information to protect our customers, the site, as well as our company and our rights and property.

4. How long we keep your personal data

We will only retain your personal data for the time necessary to fulfill the purposes for which we have collected it, including the purposes to satisfy any legal, accounting and regulatory reporting requirements.

In order to determine the appropriate retention period, we take into account the amount, nature and degree of confidentiality of personal data, the potential risk of damages arising from the unauthorized use or disclosure of your personal data, the purposes for which those who process such data and if we can achieve these ends through other means, as well as the legal provisions in force.

We may retain certain information after the closing of your account, for example, if necessary to comply with our legal obligations or to exercise, to maintain security, to prevent fraud and abuse and to defend or enforce our rights. If you decide to close your account, your personal data will generally cease to be visible to other people on our Website within 30 days.

5. Cookies and other web technologies

We collect information through the use of cookies and other similar technologies. Cookies are small text files that are automatically saved on your computer or mobile device when you visit a website. They are stored through the Internet browser. The cookies contain basic information about your use of the Internet. Your browser sends these cookies back to our Website every time you visit it, so you can recognize your computer or your mobile device and, with it, personalize and improve your experience.

You can find more detailed information about what cookies and similar technologies we use in our Cookies Policy.

You can also find more information about cookies in general, including how to see which cookies are installed on your device (mobile) and how to manage and delete them on websites such as and

6. Your rights

If you decide to close your account, we will deactivate it and delete your personal data. Remember that once you have closed your account, you will no longer be able to access the site or your personal information. However, you can open a new account at any time.

In accordance with the applicable law, you have the right of access, right of rectification, right of withdrawal, right of restriction of processing, right of portability of data and right of opposition. Below you can find more details and information on how and when you can exercise your rights. We will respond to your request within a month, but we have the right to extend this period by two months.

In accordance with the applicable law, you may have the following rights in relation to your personal data:

  • Right to request access to your personal data. This allows you to receive a copy of the personal data we keep about you and verify that we process them legally.
  • Right to request the correction of your personal data if they are not precise. It can also complement any incomplete personal data that we have, taking into account the objectives of the processing.
  • Right to request the deletion of your personal data if:
    • your personal data is no longer necessary for the purposes for which we collect or process it; or
    • you withdraw your consent if the processing of your personal data is based on consent and there is no other legal basis; or
    • you object to the processing of your personal data and we do not have a fundamental legitimate reason for processing; or
    • your personal data are processed illegally; or
    • your personal data must be deleted for the fulfillment of a legal obligation.Right to object to the processing of your personal data. We will comply with your request unless we have a compelling fundamental legitimate interest for the prosecution or need to continue to process your personal information to establish, pursue or defend a lawsuit.
  • Right to restrict the processing of personal data if:
    • you question the accuracy of your personal data, during the period in which we have to verify the accuracy of personal data; or
    • the processing is illegal and you object to the deletion of your personal data and request a restriction; or
    • We no longer need your personal data for processing purposes, but you need your personal data for legal claims; or
    • you have objected to the prosecution, during the period in which we have to verify the fundamental legitimate reasons.
  • Right to data portability. You can ask us to receive the personal information that affects you. You can also ask us to send this personal information to a third party, when it is viable. You only have this right if you consider personal information that you have provided to us, the processing is based on a consent or is necessary for the formalization of a contract between you and us, and the processing is done by automated means.
    You can exercise several of your rights through the personal information section of your account. To exercise the rest of your rights you can submit an application by email to
    You will not have to pay a fee for accessing your personal data (or exercise any of the other rights described in this Privacy Policy). However, we may charge a reasonable fee if your request is manifestly unfounded, repetitive or excessive.

We can see the need to request specific information to help us confirm your identity and guarantee your right to access your personal data (or to exercise the rest of your rights). This is a security measure designed to ensure that your personal information is not disclosed to another person who does not have the right to receive it. In an effort to expedite our response, we may contact you to request additional information regarding your request.

7. How we protect your personal data

We want you to feel safe when using Vive Hotels, and we are committed to protecting the personal information we collect. Although no website can guarantee perfect security, we have implemented and maintain appropriate physical, administrative, technical and organizational measures to protect the personal data you provide against unauthorized or illegal access, the disclosure of information, and against loss, damage, accidental alterations or destructions.

For example, only authorized employees can access personal data, and can only do so to carry out permitted business functions. We also use encryption to transmit your personal data between our system and yours, as well as between our system and that of the parties with whom we share the confidential information; In addition, we use firewalls and intrusion detection systems to prevent unauthorized persons from gaining access to your personal data.

8. Information regarding minors

Vive Hotels is a site for the general public and does not offer services aimed at children. We do not knowingly collect data related to minors. In the event that we know that a person under the age of 13 has sent us personal information, we will delete or destroy that information as soon as reasonably possible.

9. External links

It is possible that our Website includes links to websites, add-ons and third-party applications. If you access other websites from the links provided on our Website, the operators of such websites may collect or share information about you. This information will be used in accordance with its privacy policy, which may differ from ours. We do not control those third-party websites and we recommend that you review the privacy statements posted on other websites to learn their procedures when collecting, using and disclosing personal information.

10. International transfers

Your personal data may be stored in or transferred to countries outside the European Economic Area for the purposes described in this Privacy Policy. When we store or transfer your personal data outside of the European Economic Area, we take the following precautions to ensure that your personal data is properly protected.

As long as we store or transfer your personal data outside the European Economic Area, we will do so in accordance with applicable law and we will ensure that a similar degree of protection is provided to them, by implementing safeguards. Transfers of personal data are made:

  • to countries recognized by the European Commission for providing an adequate level of protection, or;
  • to countries that do not offer adequate protection, but whose transfer has been governed by the standard contractual clauses of the European Commission or through the implementation of other appropriate cross-border transfer solutions to provide adequate protection.
    By using our services, you agree that your personal data may be transferred to our facilities and those of those third parties with whom we share them, as described in this Privacy Policy.

11. Changes in this Privacy Policy

Vive Hotels may change or modify this Privacy Policy from time to time. On the first page of this Privacy Policy we will indicate the date on which the last revisions to this Privacy Policy were made, and all revisions will take effect immediately after their publication. We will notify our members of all the important changes made to this Privacy Policy by sending a notice to the email address provided to us or by posting a notice on our website. We recommend that you check this Privacy Policy periodically to review the most current version.

12. How can you get in touch with us

If you have any questions or complaints about the processing of your personal data by us, please contact us at You may also have the right to file a complaint with the supervisory authority about how we process your personal information. However, we appreciate the opportunity to address your concerns before you address the supervisory authority, so please contact us in the first instance.

Our complete data are:

Conexiones Turísticas Fuerteventura S.L., Calle Bernardo de la Torre 6 - 2º A - 35007 - Las Palmas de Gran Canaria
NIF: B76116284

Recording and monitoring of calls

Remember that calls you make or receive from Vive Hotels can be recorded. We may use the call recordings to monitor the service we provide to our clients in order to verify the quality or compliance with the applicable regulations, as well as to verify the accuracy of the information you provide us or to offer training to our staff. We will store the call recordings for the period of time reasonably necessary to carry out those tasks and then we will delete them. All personal data that you provide during the call will be treated in accordance with the provisions of this Privacy Policy.